for consumers (according to §13 BGB)
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In order to exercise your right of cancellation, you must provide us (insert your name, address and, if available, your telephone number, fax number and email address) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can fill out the sample cancellation form (also available here as a PDF) or another clear declaration on our website. If you make use of this option, we will send you a confirmation of receipt of such a revocation (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
The right of withdrawal does not exist for the delivery of goods,
for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer
for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery
for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery
for the delivery of newspapers, magazines or magazines with the exception of subscription contracts
for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage in order to avoid claims for damages due to damage due to defective packaging. Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.